This is an agreement for virtual private network (VPN) communication services, related services and functions between you and the APP service we provide for you. It is not a service for criminal acts. This is an anonymous and private service. Please note that these terms constitute a binding legal agreement between you and our app. By visiting this website, registering on any platform or device, installing and/or using our products and services, you agree to be bound by these terms. Only under these terms, our application allows visitors/users (“users”) to use our VPN software services. If you do not agree to these terms or any of their provisions, please do not install or use our software, our mobile applications and/or any of our products or services.

Our VPN APP is a non-obligatory log network.  are not available for the information related to the personal information of users, including but not limited to names (subscriber names, user names and screen names), addresses (including mailing addresses, residential address, business addresses), and telephones, unless the data you provide depending on the context of your interactions with us and the choices you make, including your privacy settings, and the products and features you use for the purpose of administering your subscription and for the purpose to enjoy our VPN services. Except for the limited exceptions, we don’t automatically collect any Personal Information from you.

You agree not to use the system for sending spam, port scanning, scanning for open proxies or open relays, sending opt-in email, unsolicited email or any type or version of email sent in large quantities even if the email is ultimately sent off of another server. You agree not to launch any pop-ups from our service. You agree not to attack in any way shape or form any other computer or network while on our service.

Actual service coverage, speeds, locations and quality may vary. The Service will attempt to be available at all times except for limited periods for maintenance and repair. However, the Service may be subject to unavailability for a variety of factors beyond our control including emergencies, third party service failures, transmission, equipment or network problems or limitations, interference, signal strength, and may be interrupted, refused, limited or curtailed. We are not responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communications services or networks (e.g., T-1 lines or the Internet). We may impose usage or Service limits, suspend Service, or block certain kinds of usage at our sole discretion to protect users or the Service. Network speed is an estimate and is no indication of the speed at which your or the Service sends or receives data. Actual network speed will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received are not guaranteed; delays or omissions may occur.

Subject to applicable laws and for the avoidance to infringe any internet service provider, any browsing information, traffic destination, data content, IP addresses, DNS queries or other similar information relating to your online activities transmitted by you to our servers is encrypted and cleared after the VPN “session” is closed. That said, we don’t collect any information regarding the websites you visit or any data stored on or transmitted from your device, including any data that applications on your device may transmit through the VPN network. More specifically,  has NO documents/information below under the situations of the limited connecting with your personal information and the non-collection of the websites you visit or any data stored on or transmitted from your device:

– We do not know which user ever accessed a particular website or service.

– We do not know which user was connected to the VPN at a specific time.

– We do not know the set of original IP addresses of a user’s computer or the temporarily assigned network addresses.

For the purpose to fulfill our contractual obligations in good faith and to make you enjoy excellent VPN services, we collect the following information related to your VPN usage:

Information related to Apps and Apps versions

We collect information related to which Apps and Apps version(s) you have activated. It makes our Support Team efficiently find out and eliminate technical issues for you.

When you become one of our users for the VPN services, with your permission, we collect minimal usage statistics and anonymized analytics data used for network diagnostics in our network operations tools, for the purpose to optimize network speeds and to let us identify problems related to specific apps, VPN servers, or ISPs. Learning and analyzing statistics allows us to improve the quality of the services and products. We ensure the information we receive is fully anonymized and cannot be tied back to individual users (i.e., we do not store which user sent which data, and we do not store IP addresses).

We will collect the following information:

– Diagnostic information about if and how a VPN connection attempt failed.

– Speed test data.

– Crash reports, also without any personally identifiable information. These are handled in an anonymized form by third parties, dependent on the platform you are using.

On iOS, Apple’s crash reporting can be turned off in iOS settings.

Conclusion

We collect minimal usage statistics to maintain our quality of service. Although we provide service to users improving the network speed, we can’t uniquely identify any specific behaviour of any user, because thousands of users share the same location simultaneously to enjoy surfing the internet and the usage pattern overlaps with thousands of other customers who also connected to the same location on the same day.

How we use information

We use the information we collect in various ways, including:

– Provide, operate, and maintain our Services;

– Improve, personalize, and expand our Services;

– Understand and analyze how you use our Services;

– Develop new products, services, features, and functionality;

– Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;

– Process your transactions;

As Required by Law and Similar Disclosures. We may also share information to (One) satisfy any applicable law, regulation, legal process, or governmental request; (Two) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (Three) detect, prevent, or otherwise address fraud, security, or technical issues; (four) respond to your requests; or (Fives) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

In addition, our product does not set subscription value-added services. You are completely free when you experience VPN services. For this, each connection needs to consume a certain amount of coins (ie virtual currency, not cash), you can complete our application You can get corresponding coin rewards for some of the daily tasks inside, or you can directly purchase a large number of coins behind the in-app store, which will depend on your choice. We will set up some third-party affiliate advertisements in relevant scenarios in the app, which will help us to better continue to bring high-quality products and services to our users. Since the appearance of advertisements will produce a less friendly experience for you, please understanding. If you have more questions, please contact the email account: lunavpnapp@gmail.com